Privacy Policy

When you use our website, we may collect information you choose to provide—such as your name, email address, phone number, project location, photos, and message content—when you submit a quote request, email us, or call our team.

Like most websites, our servers or analytics tools may automatically log technical data such as browser type, device type, approximate region, referring URLs, and pages viewed. We use this information to keep the site secure, understand how visitors use the site, and improve performance.

We use contact and project details to respond to inquiries, prepare estimates, schedule field visits, coordinate installations, and communicate about work you have asked us to perform.

We may use aggregated or de-identified data to improve our website, marketing, and operations. We do not sell your personal information as a product.

Our site may use cookies, local storage, or similar technologies that are necessary for the site to function, remember preferences, or measure basic traffic patterns. You can control cookies through your browser settings; disabling cookies may affect how certain features work.

We may share information with vendors who help us operate the business—for example, email delivery, website hosting, analytics, or customer relationship tools. Those providers are expected to use data only to perform services for us and in line with this policy.

We may disclose information if required by law, court order, or to protect the rights, property, or safety of Tennessee Valley Specialties, our customers, or the public.

We retain communications and project-related records for as long as needed to provide services, meet legal or accounting obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable law.

We take reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission over the Internet is completely secure; we encourage you not to send sensitive information you are uncomfortable sharing electronically.

Our website and services are directed to adults and property owners. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to opt out of certain uses. To make a request, contact us using the information on our contact page. We will respond as required by applicable law.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of the website after changes constitutes acceptance of the updated policy, except where your consent is required by law.